Radiology exams can be sent anytime day or night, 365 days per year as needed by your hospital or facility.
Exams sent between hours of 8pm and 7am CST call 1-877-972-9247 and press 1 when prompted to send new exam.
Pressing 1 will connect you with the radiologist or support staff on call. This provides the opportunity to give history. Why exam was performed, history of appendectomy, cholecystectomy, or other pertinent surgical or medical history. Also, if the doctor had a specific question this gives the technologist the opportunity to relay that question to the radiologist on call.
No call is necessary when sending an exam during the daytime hours from 7am to 8pm CST unless the exam is a STAT. If the exam is a STAT then please call 1-877-972-9247 and press 1 to ensure that it is given the highest priority.
To contact technical support 24/7/365 call 1-877-972-9247 and press 5 when prompted. This will put you in contact with the technical support staff .
If there is no answer at the 877 number, for instance if our voice provider has an outage, we have a backup phone line at (888) 301-3626. Option 5 will ring our IT manager.